Refund Policy

This Refund Policy ("Policy") applies to all purchases of Guild subscriptions and services offered by FradX Investments ("we", "us", "our").

ALL SUBSCRIPTION PAYMENTS ARE STRICTLY NON-REFUNDABLE. THERE ARE NO REFUNDS, CREDITS, OR EXCHANGES FOR ANY REASON, EXCEPT WHERE A REFUND IS REQUIRED BY MANDATORY APPLICABLE LAW.

The Guild subscription is a digital product and service that is delivered entirely online. Upon payment, you receive immediate access to the full Platform — including the Guild Academy, AI tools and automation, verified business database, ready-to-sell products and services, outreach scripts, mentor support, resource vault, community, and certificate pathways. Because digital content and access are delivered instantly and cannot be returned, revoked, or resold, all purchases are final.

We invest substantial resources in developing, maintaining, and continuously improving the Platform, tools, content, and mentorship. This Policy ensures fairness and consistency for all subscribers and reflects the inherent nature of digital services, which are fully consumed and cannot be returned once access is granted.

We do not refund subscription fees because of dissatisfaction with outcomes, results, income, sales, or progress. As expressly stated in our Terms of Service, we make no representations or guarantees regarding any income, earnings, revenue, or results from using the Platform. Your outcomes depend on your own effort, skills, consistency, and external market conditions, all of which are entirely outside our control.

If you cancel your subscription mid-cycle, cancellation becomes effective at the end of the currently paid billing period, and you retain access until that date. We do not issue pro-rata refunds or credits for any unused days of a paid period, nor for any period during which you did not actively use the Platform.

Refunds are not provided if you do not log in, do not complete lessons, do not use the tools, change your mind, or decide the Platform is not suitable for you. You are strongly encouraged to review the Platform, its features, and all policies carefully before subscribing. Joining the Guild is entirely voluntary; we do not force, pressure, or mislead anyone into subscribing, and you are free to decline at any time.

If you initiate a chargeback or payment dispute with your bank or payment provider without a valid legal basis, we may suspend or terminate your account and pursue all legal rights and remedies available to us under the Terms of Service and applicable law. We will provide transaction records demonstrating that the Services were delivered and accessible to any relevant authority, bank, or payment provider in response to such disputes.

Nothing in this Policy limits your statutory rights under mandatory consumer-protection laws that cannot be lawfully excluded or limited by contract. Where a refund is required by such applicable law, we will process it in accordance with that law and any applicable timeframes.

We are committed to your success and to resolving genuine technical issues. If you experience a Platform malfunction that prevents legitimate access, please contact us at guild@ozontrix.com, and we will troubleshoot the issue and, in our sole discretion, may restore access or provide equivalent support. Any such technical-support goodwill does not constitute, and shall not be interpreted as, a refund or waiver of this Policy.

By completing any payment for a Guild subscription, you acknowledge and agree that you have read this Policy in full, that you understand all sales are final and non-refundable, and that you voluntarily accept this no-refund policy as a condition of subscribing. You further confirm that you have not been promised any refund, guarantee, or other entitlement beyond the access described on the Platform.

We may update this Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

Questions regarding this Policy: guild@ozontrix.com.