Guild · Legal

Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how FradX Investments ("Guild", "we", "us") collects, uses, stores, and protects your personal information when you use the Guild platform, website, and services (the "Services"). By using the Services, you consent to the practices described here.

1Information We Collect

  • Account details: name, email, phone number, and password when you register or subscribe.
  • Payment information: processed via PCI-DSS-compliant gateways; we never store full card, UPI, or bank credentials.
  • Usage data: pages visited, lessons watched, tasks completed, IP address, device type, and browser.
  • Communications: messages, support tickets, feedback, and correspondence.
  • Marketing data: communication preferences and email interactions.

2How We Use Your Information

  • Create and manage your account and subscription.
  • Process payments, issue invoices, and prevent fraud.
  • Deliver the Services — lessons, tools, mentorship, community, and support.
  • Communicate about account, billing, updates, and customer service.
  • Improve, personalize, and secure the Services.
  • Send promotional communications only with your consent (opt out anytime).
  • Comply with legal obligations and enforce our Terms of Service.

3Legal Basis for Processing

We process personal information based on: (a) your consent; (b) performance of a contract; (c) legal obligations; and (d) legitimate business interests that do not override your rights.

4Sharing and Disclosure

We do not sell or rent your personal information. We may share it with:

  • Service providers (payment gateways, hosting, email, analytics) bound by confidentiality obligations.
  • Business transfers: merger, acquisition, reorganization, or sale of assets.
  • Legal compliance: law, court order, regulator, or to protect rights and safety.
  • With your explicit consent.

5Data Security

We apply reasonable administrative, technical, and physical safeguards, including TLS/SSL encryption in transit, encrypted storage, access controls, and periodic security reviews. No method of transmission over the internet is 100% secure.

6Data Retention

We retain personal information while your account is active, as needed to provide the Services, or as required by law. You may request deletion, and we will delete or anonymize your data unless retention is legally required.

7Your Rights

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing.
  • Receive a portable copy of data you provided.
  • Withdraw consent where processing is consent-based.

Email guild@ozontrix.com to exercise these rights. We respond to verifiable requests within 30 days.

8Cookies

We use cookies and similar technologies to operate and improve the Services. See our Cookies Policy.

9Children's Privacy

The Services are not directed to individuals under 18. If you believe a child has provided us data, contact us and we will delete it.

10International Transfers

Your information may be processed in India or other jurisdictions where our providers operate, under adequate safeguards.

11Changes to This Policy

We may update this Policy from time to time. Material changes will be notified through the Services. Continued use after changes constitutes acceptance.

12Contact Us

Questions: email guild@ozontrix.com or write to FradX Investments.